FAQS

We are open Monday - Saturday 9AM to 6PM Eastern Time

 

Smoky Mountain Guitars offers several methods for you to place an order:
· Use our secure online shopping cart with your credit card 24 hours a day.
· Call one of our staff members at (865) 429-1156.
· E-mail us at sales@smokymountainguitars.com

When placing your order, the following information is needed:

· Your name
· Complete billing address for your credit card
· Shipping address if different from your billing address
· E-mail address
· Phone number
· Method of payment: We accept Visa, MasterCard, American Express and certified funds.
· Please send inquiries to: sales@smokymountainguitars.com

Many questions arise regarding how we rate our used instruments, and our ratings are highly subjective at best. We know of no standard platform for rating a musical instrument as it defiantly falls under the “eye and ear of the beholder”. We strongly suggest that the buyer call us to have an in-depth conversation about the instrument in question.

Instrument Condition Legend
New	With warranty, as applicable
Mint	Shows virtually no wear
Excellent	Shows very little normal wear, as described
Very Good	Shows typical playing wear
Good	Shows considerable playing wear